Terms & Conditions

SECTION 1 - ORDERING

It is the customer's responsibility to check their order confirmation and flag any discrepancies within 24 hours of receipt. If nothing is communicated within this time, Maison Muir will assume the account holder is happy with the order.

Maison Muir cannot be held responsible for anything received on the order confirmation that is later flagged as incorrect.

SECTION 2 - CANCELLATION

Once an order confirmation is received, the customer has 24 hours to notify Maison Muir of any cancellations, discrepancies and changes, otherwise orders will be deemed confirmed.

SECTION 3 - PAYMENT TERMS & SHIPPING

Orders will only be despatched once payment has been received in full.  No orders will be processed if a customer does not adhere to our terms.

Maison Muir will make every effort to ensure delivery by the estimated lead time, but this cannot be guaranteed.

SECTION 4 - RECEIPT OF GOODS

Due to the nature of antiques irregularities are likely to exist and are not considered defects. 

If any major fault or discrepancy is discovered, please notify us within 24 hours of receiving the goods. Any claims made after this time will not be accepted.

Any claim for goods dispatched by us and not delivered must be made within three days of the date of the expected delivery date, otherwise no liability can be accepted by Maison Muir

SECTION 5 - RETURN OF GOODS

 

All items may be returned to Maison Muir for a store credit within 14 days of purchase.

The customer shall be responsible for the cost of shipping and must ensure goods are carefully packaged to avoid damage in transit. 

Store credits will not be issued until the returned stock has been received and inspected.

Maison Muir will not accept any returns of goods damaged by the customer.

All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned.

TO RETURN YOUR PURCHASE, PLEASE FOLLOW THESE STEPS:

To return an item(s) please email us at info@maisonmuir.com stating that you would like to return your purchase. You will also need to include:

• your order number
• the item(s) you would like to return
• the reason for your return

We will then issue you with a returns note which must be included with your returning item. You will have 7 working days to ship the item(s) back after receiving the returns note. 

A store credit is based on the amount you paid for the item, excluding the delivery costs.